FAQs

What’s Included?

  • Exclusive Deals on Furniture & Decor:

    Enjoy savings of up to 70% on pieces from your favorite brands. We offer a price match guarantee and always aim to find the most cost-effective shipping options for your order.
  • One Cart, Hundreds of Brands:

    Simplify your shopping with access to hundreds of top vendors—all in one place. Add items from multiple brands to a single cart and check out in one seamless process.
  • Regular Order Updates:

    Stay in the loop from checkout to delivery. We’ll keep you informed with order progress, shipping confirmations, and tracking links, so you know exactly when to expect your items.
  • Hassle-Free Returns:

    If something isn’t quite right, we’ll guide you through the return or exchange process, following the return policy of the brand your item came from.

How Does the Ordering Process Work?

Spacejoy makes it easy to shop your design board while securing great discounts.
  • Click “Add to Cart” on the products you want, then head to checkout and enter your shipping details.
  • Once your payment is processed, we’ll share tracking details and shipping updates as they become available.
  • We manage all coordination with the retailers so you can sit back and relax.

What Kind of Discounts Can I Expect?

At Spacejoy, you’ll have access to exclusive discounts of up to 70% on top furniture and decor brands. The specific discounts will depend on the items and brands selected.

How Does the Price Match Guarantee Work?

Found the same item at a better price elsewhere? Just email us the link or a screenshot at hello@spacejoy.com before you pay your invoice, and we’ll verify it with the retailer and match the price if it's valid.

If there’s a price discrepancy due to a technical error on our end, we’ll reach out—either to request any additional payment if needed, or to issue a refund if you’ve overpaid.

How Do I Track My Order?

We provide updates for each item as it ships, including emails and tracking links whenever they are available. You can also access tracking information and view the status of your orders by logging into your account and going to the "My Orders" page.

How do I schedule in-home delivery?

If any of your items require in-home delivery, please let us know in your order note. We'll check with the vendor, and if they provide it, we will set it up for you.

What If an Item Sells Out?

No worries—if a product becomes unavailable, your designer will recommend the best alternative with a similar look and feel. You can also email us at hello@spacejoy.com if you’re hoping to wait it out, as some items do restock after a short time.

Does Spacejoy Accept Returns?

Yes, we facilitate returns based on each vendor’s individual return policy. Be sure to review the applicable policy before ordering, or reach out if you have questions.

How Do I Start a Return?

To begin a return, contact us at hello@spacejoy.com. Let us know whether the item is in its original packaging and include photos if it’s damaged. We’ll send you return instructions and labels if needed. Return eligibility and timeframes depend on the vendor—typically around 30 days. Note: custom and final sale pieces are non-returnable.

Can I Cancel an Item After Ordering?

Yes, email hello@spacejoy.com as soon as possible to cancel an item. We can also help you find a suitable replacement through your designer or our support team if needed.

Who Pays for Return Shipping?

Return shipping costs depend on the vendor’s policy. If you're returning an item for personal preference (rather than damage or defect), you’ll likely be responsible for shipping fees.

Which Vendors Do You Work With?

We collaborate with over 100 vendors, ranging from well-known retail brands to top-tier wholesale partners. Our vendor list includes popular names like Crate & Barrel, Article, and Wayfair, as well as the same top-tier wholesale partners—the trusted manufacturers behind some of your favorite retailers like Wayfair, Pottery Barn, West Elm, and other Williams-Sonoma brands. This diverse mix allows us to accommodate a wide variety of styles, budgets, and preferences.